Refund & Satisfaction Policy

Effective Date: March 24, 2026

This Refund & Satisfaction Policy is the formal declaration of **WebFast** (webfast.store), a technology agency based in Patna, Bihar. This document provides a transparent disclosure of our financial protocols and satisfaction guarantees for our technology services.

1. Professional Accountability and Satisfaction

WebFast is a premier technology agency. Our core commitment is to provide high-performance, custom-engineered digital solutions. We utilize a milestone-based satisfaction protocol to ensure project alignment and financial clarity for all professional engagements.

2. Full Refund Eligibility Criteria

A full (100%) refund will be issued under the following conditions:

• Duplicate Transactions: If a technical error results in a duplicate payment for the same project invoice.
• Immediate Pre-Discovery Cancellation: If a project is cancelled within 24 hours of the initial payment and before any discovery work or architectural consultation has commenced.
• Service Non-Commencement: If WebFast is unable to commence work on the project within 7 business days of the agreed-upon start date due to internal resource constraints.

3. Milestone-Based Refund Protocols

If a project is cancelled after work has commenced, a pro-rated refund may be issued based on the following verifiable project milestones:

• Post-Discovery Cancellation: If cancelled after the discovery phase but before development starts, the Discovery Fee is non-refundable, but any advance for the development phase will be returned.
• Development Sprint Cancellation: If cancelled during active development, the Client is responsible for paying for all completed sprints and architectural labor up to the point of formal written cancellation.

4. Strictly Non-Refundable Items

The following fees and services are strictly non-refundable due to their nature:

• Discovery & Architectural Consultation Fees: Fees for deep technical research, project roadmapping, and system design are non-refundable once the consultation session has occurred.
• Third-Party Procurement Costs: Payments for domain registration, premium theme licenses, third-party API credits, or cloud hosting infrastructure are non-refundable as these are paid to external vendors.
• Completed Project Deliverables: Once the final project has been reviewed, approved, and deployed to the live server, no refunds will be issued.
• Technical SEO & Growth Sprints: Fees for data analysis and SEO implementation are non-refundable once the sprint has been completed.

5. Professional Satisfaction Guarantee

If you are not satisfied with the quality of our work during a specific development sprint, we will prioritize professional revisions within the agreed scope to ensure the final product meets the technical requirements outlined in the SLA.

6. Project Abandonment and Inactivity

If a project is abandoned by the Client for more than 30 consecutive days without written notice, any advance deposits are non-refundable, and the project will be archived. Re-initiation of an archived project may incur additional fees.

7. Technical Scope Changes and Refunds

Refunds are not issued for changes in project scope or business direction initiated by the Client after work has commenced. Any unused development hours for a specific milestone will be credited toward future project phases.

8. Dispute Resolution and Mediation

We prioritize professional mediation and transparent communication to resolve all financial disputes. In the event of a dispute, both parties agree to engage in good-faith negotiations before pursuing formal legal action.

9. Formal Refund Claim Process

To initiate a refund review, submit a written request to support@webfast.store within 7 days of the project milestone or transaction date. Our project management team will review the request against the verifiable project logs.

10. Internal Review and Response Timeline

We will provide a formal response to all refund requests within 5 business days, including a detailed breakdown of work completed and any eligible refund amount based on project milestones.

11. Transaction Execution and Timelines

Approved refunds will be processed via the original payment method within 10 business days. WebFast is not responsible for delays caused by the Client's banking institution or payment processor.

12. Transparent Pricing and Google Ads Compliance

Our refund terms are honest, verifiable, and clearly stated before any financial transaction occurs. Every quote includes a link to this policy for full disclosure, ensuring maximum transparency for Google Ads compliance.

13. Anti-Misrepresentation Declaration

WebFast provides honest, verifiable information about our services and pricing. We do not hide non-refundable clauses, and all financial protocols are designed for professional clarity.

14. Force Majeure and Service Disruptions

WebFast is not liable for project delays or refund requests arising from force majeure events, including natural disasters, governmental actions, or global telecommunications failures.

15. Formal Billing Contact

For all billing-related inquiries, contact WebFast Billing & Compliance at Kavi Raman Path, Patna City, Danapur, Phulwari, Patna, Bihar, India, or email support@webfast.store.